Account & data deletion

Shot Call'a Games, LLC d/b/a ImproveStu · Developer of FARU on Google Play and the App Store

You can request that your FARU account and associated personal data be deleted. Deletion requests are handled by email so we can verify you own the account.

How to request deletion

In the FARU app (recommended): open Profile → gear (Profile settings) → Delete my account, then type DELETE to confirm.
Or email improvestu@gmail.com from the same email address used for your FARU account.
Use the subject line FARU account deletion request.
Include your FARU account email and whether you are a student, emergency contact, or both.
Email requests are verified and completed within 30 days (sooner when practicable). In-app deletion is immediate.

What is deleted

After we verify your request, we delete or irreversibly de-identify:

Your profile and account credentials
Profile photo and student ID images submitted for verification
Emergency contact links tied to your account
Ride posts, seat requests, Designated Driver listings, club content, and messages you created (where stored as your content)
Live-location / trip safety records associated with your account (subject to short operational retention noted below)
Device / push notification tokens and advertising identifiers we store for your account
FARU+ entitlement records we control (store receipts may remain with Apple or Google)

What may be retained (and for how long)

Legal / safety / fraud records: limited logs or reports may be kept when required by law or needed to investigate abuse, for up to 12 months (or longer if a legal hold applies).
Aggregated analytics: non-identifying aggregated statistics may be kept indefinitely.
Backup systems: deleted data may remain in encrypted backups for up to 90 days until those backups rotate.
App stores: purchase history handled by Google Play or the App Store is retained under those platforms’ policies; we do not store your full payment card number.
Content visible to others: messages or ride details already delivered to other users may remain in their inboxes or trip history until those users delete them or as needed for safety records.

In-app options

Use Profile → gear → Delete my account to remove your account immediately. You can also update or remove profile details, emergency contacts, and live-location sharing preferences in the app before deleting.

Contact

improvestu@gmail.com
Shot Call'a Games, LLC d/b/a ImproveStu